Contact Us

At Living DNA, we want to make sure you're fully informed about all aspects of your testing and results. So we've pulled together a list of frequently asked questions which can be found at our online help centre.

If you've searched our online help centre and have still not found the answer to your question, please get in touch using the form below, directly via help@livingdna.com or by calling us at (0044) 0203 424 3482 (UK number only). If you already have a kit, kindly include your kit ID starting with LD0 on the back of your kit box, in order for us to find your record and address your query more efficiently. 

Our normal business hours are:

  • Monday 9am to 5pm, UK time
  • Tuesday: 9am to 5pm, UK time
  • Wednesday: 9am to 5pm, UK time
  • Thursday: 9am to 5pm, UK time
  • Friday: 9am to 5pm, UK time
  • Saturday: CLOSED
  • Sunday: CLOSED
  • UK bank holidays: CLOSED

We do our best to reply within a few hours during these hours. If you submit a query outside of these hours, we aim to address it as soon as possible upon our return to normal business hours. Please bear with us as our response time will be subject to the volume of queries received. All queries are answered in the order received. For faster out of hours support, our online help centre is available 24/7 and addresses many common questions.

We will be closed during the upcoming periods:

  • Monday, 01 May: CLOSED (UK bank holiday)
  • Monday, 29 May: CLOSED (UK bank holiday)

If you submit a query during these periods, it will take us longer to reply. We thank you for your patience and understanding.

Living DNA

0203 424 3482

info@livingdna.com

K10 the Courtyard
Jenson Avenue
Commerce Park
Frome
BA11 2FG
United Kingdom